Shipping Policy

Last updated: June 01, 2026

We want your LUMYN PRO to reach you as quickly as possible. Orders ship from our California warehouse. Below is everything you need to know about processing, delivery, and tracking.

By placing an order with The Lumyn, you confirm that you have read and agree to this Shipping Policy and our Return & Refund Policy.

Order Processing

All orders are processed and prepared for shipping within 1–2 business days of being placed. Orders placed before 2:00 PM PT on a business day are often processed the same day. We do not process or ship orders on weekends or public holidays.

You'll receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking once it's on its way.

Shipping Rates & Destinations

We currently ship to the United States, Canada, UK, Australia and New Zeland:

 

• United States: Free standard shipping on all orders.
• Canada: Free standard shipping on all orders.
• United Kingdom: Free standard shipping on all orders.
• Australia: Free standard shipping on all orders.
• New Zealand: Free standard shipping on all orders.

We're working on expanding to additional countries. If your country isn't available at checkout yet, it's coming.

How Long Does Delivery Take?

Most orders arrive within 5–8 business days of being placed, including processing and transit.

Please note that delivery times are estimates, not guarantees. Some orders may arrive faster or slower depending on your location and the carrier's schedule.

Tracking Your Order

Once your order ships, you'll receive an automatic email with your tracking number. You can track your package in two ways:

• Directly with the carrier using the tracking number provided, or
• On our website at thelumyn.com using your tracking number or order details.

If you haven't received a tracking number, or your tracking number isn't updating, don't worry — contact us at info@thelumyn.com and we'll be happy to help.

Duties & Taxes

For orders shipped within the United States, there are no additional customs duties or import charges.

For orders shipped to Canada, any applicable duties, taxes, or customs fees are determined by your local authorities and are the responsibility of the recipient. Sales tax, where applicable, is calculated and shown at checkout.

Delays

In some cases, delivery may take longer than the standard estimate. External factors such as carrier backlogs, holidays, or severe weather can cause delays beyond our control. If your package is delayed, contact us at info@thelumyn.com and we'll work with you to resolve it.

Maximum Delivery Time

If your order hasn't arrived within 30 days of your order date, contact us at info@thelumyn.com and we'll arrange a full refund or a replacement. You shouldn't have to wait that long, and we'll make it right.

Wrong Address

Please make sure your shipping address is correct and complete at checkout. Once an order has shipped, we can't change the delivery address. If you spot a mistake, contact us immediately after ordering, before the order is shipped, and we'll do our best to update it.

The Lumyn is not responsible for packages lost or returned due to an incorrect or incomplete address provided at checkout. If a package can't be located, we'll provide tracking details so you can follow up with the carrier.

Failed Delivery

If a package can't be delivered for reasons attributable to the customer — for example, an incorrect address, repeated failed delivery attempts, or refusal of the package — and is returned to us, any return shipping and associated fees may be deducted from your refund.

Contact

Questions about your shipment? Email us at info@thelumyn.com and our team will be happy to help.